Privacy Policy

Effective Date: 25 May 2026

Welcome to Root & Rise Holistic Therapy Studio (“we”, “our”, “us”). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website, book services, contact us, or make purchases, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing information

  • Appointment details

  • Information you provide in contact forms or messages

Payment Information

Payments are securely processed through Stripe. We do not store or directly process your full payment card details.

Stripe may collect:

  • Payment card details

  • Billing addresses

  • Transaction information

  • Fraud prevention information

For more information, please review Stripe’s privacy policy:
https://stripe.com/privacy

2. Website Usage Data

Like most modern websites, we may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone settings

  • Website activity and interaction data

  • Pages visited

  • Referral sources

  • Cookies and analytics data

This information helps us improve website performance, user experience, security, and marketing effectiveness.

3. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Remember user preferences

  • Improve site functionality

  • Analyse website traffic

  • Measure marketing effectiveness

  • Enhance security and fraud prevention

We may use services such as:

  • Squarespace Analytics

  • Google Analytics

  • Stripe

  • Embedded third-party content

You can control or disable cookies through your browser settings.

Some cookies are necessary for the website to function correctly.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Manage appointments and bookings

  • Provide holistic therapy services

  • Process payments

  • Improve our website and services

  • Send service-related communications

  • Maintain website security

  • Comply with legal obligations

We will never sell your personal data to third parties.

5. Marketing Communications

If you choose to subscribe to updates or marketing communications, we may occasionally send:

  • Wellness updates

  • Service announcements

  • Promotions

  • Special offers

You can unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

6. Data Sharing

We may share limited information with trusted third-party service providers necessary for operating our business, including:

  • Stripe (payment processing)

  • Squarespace (website hosting)

  • Email service providers

  • Analytics providers

  • Security and fraud prevention services

These providers are only given access to information necessary to perform their services.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

However, no internet transmission or storage system can ever be guaranteed 100% secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Meet legal, accounting, or regulatory obligations

  • Resolve disputes

9. Your Rights

Under UK GDPR and applicable data protection laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

11. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services.

Any updates will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Root & Rise Holistic Therapy Studio

Email: [Insert Business Email Address]

Phone: [Insert Business Phone Number]

Website: [Insert Website URL]

14. Legal Basis for Processing (UK GDPR)

We process personal information under one or more of the following lawful bases:

  • Consent

  • Contractual necessity

  • Legal obligation

  • Legitimate interests

15. Accessibility

If you require this Privacy Policy in an alternative format, please contact us and we will do our best to accommodate your request.